Refund Policy

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date for that payment. Requests made after that window are considered case by case and are not guaranteed.

2. Subscription payments

• Subscriptions are billed in advance, monthly or annually, for the upcoming billing period.
• Each payment carries its own 30-day window from the date that payment was taken.
• Where a refund is issued for a subscription payment, access to the paid plan and any remaining page allowance for that period are removed and the account reverts to the free tier.

3. Cancellation

You can cancel at any time from the Billing page. Cancellation stops future renewals and takes effect at the end of your current billing period — you keep access until then. Cancelling on its own does not trigger a refund of the current period; if you also want a refund for the most recent payment, request one as described below.

4. Refund eligibility

Refunds are most commonly approved where the service did not work as described, where you were charged after cancelling, or where a payment was made in error. When assessing a request we may consider how much of the plan allowance has already been used, whether the request falls inside the 30-day window, and whether the account has breached our Terms of Service. Refunds are not guaranteed, and accounts suspended for misuse or abuse are not eligible.

5. Plan changes, prorated charges and credits

• Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current billing period, with credit applied for the unused portion of the previous plan.
• Downgrades take effect at the end of the current billing period, so no refund arises for the period already paid.
• Prorated credits are applied automatically by the payment provider against your next invoice rather than paid out as cash, unless a separate refund is approved.

6. Failed payments

If a renewal payment fails, the subscription is marked past due and the payment provider retries it. Because a failed payment is never collected, there is nothing to refund. If a retry succeeds after you have already cancelled or believe it should not have been taken, contact us and we will review it.

7. Duplicate or erroneous charges

If you are charged twice for the same billing period, or charged an amount you did not authorise, tell us as soon as you notice it. Confirmed duplicate or erroneous charges are refunded in full, regardless of the 30-day window.

8. How to request a refund

Payments and refunds are handled by our Merchant of Record, Paddle. To request a refund, visit paddle.net with the email address used at checkout, or contact us at info@invoicehaven.com and we will help arrange it. Please include the email on the account and the approximate date and amount of the payment.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer and is typically a few business days after the refund is processed.

9. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own refund policy also applies to purchases made through checkout.

10. Contact

Questions about this policy? Contact info@invoicehaven.com. See also our Terms of Service and Privacy Policy.