Question 1

What is invoice OCR?

Accepted Answer

Invoice OCR (optical character recognition) reads the text on an invoice image or PDF and turns it into machine-readable text. InvoiceHaven runs OCR first, then uses an AI model to turn that text into structured fields such as supplier, invoice number, dates, subtotal, tax and total.

Question 2

How do I convert a PDF invoice to Excel?

Accepted Answer

Upload the PDF in InvoiceHaven, let it extract the invoice fields, review the values on the Review screen, then export the selected invoices as an Excel (.xlsx) file.

Question 3

Can InvoiceHaven process scanned invoices?

Accepted Answer

Yes. InvoiceHaven accepts scanned invoices as PDF, JPG or PNG files and runs OCR on them before extraction.

Question 4

Can I photograph an invoice with my phone?

Accepted Answer

Yes. On a mobile device the Upload page has a Take a photo button that opens the phone camera. The captured image goes through the same upload, extraction, review and export workflow.

Question 5

Can InvoiceHaven extract invoice line items?

Accepted Answer

Yes. Extraction captures invoice line items alongside header fields, and line items are included in the Excel export.

Question 6

Does InvoiceHaven extract and check tax details?

Accepted Answer

Yes. InvoiceHaven can extract tax information from invoices, including GST, VAT and Sales Tax, while preserving the original invoice currency and tax terminology. It performs mathematical checks on stated tax amounts and totals; when no tax amount is shown, the check is reported as not applicable.

Question 7

Can I edit extracted invoice data?

Accepted Answer

Yes. You can correct extracted values on the Review screen before exporting, and your edited values are what get exported.

Question 8

Can I export multiple invoices to Excel?

Accepted Answer

Yes. Select multiple invoices on the Review screen and export them together into a single multi-sheet Excel workbook.

Question 9

How does InvoiceHaven validate invoice totals?

Accepted Answer

InvoiceHaven recalculates the arithmetic relationship between subtotal, stated tax and total, and flags invoices that do not add up so they can be reviewed. It also flags possible duplicate invoices.

Question 10

Is InvoiceHaven accounting software?

Accepted Answer

No. InvoiceHaven is a document-to-data tool. It does not keep your ledgers, file returns, or provide accounting or tax advice.

Question 11

Does InvoiceHaven work for businesses in New Zealand, Australia and the United States?

Accepted Answer

Yes. InvoiceHaven handles NZD, AUD and USD invoices and preserves the original invoice currency and stated tax terminology through extraction, review and Excel export. It can extract GST, VAT and Sales Tax when present, but does not convert currencies or provide tax advice.

Question 12

Does InvoiceHaven support USD invoices?

Accepted Answer

Yes. InvoiceHaven can extract United States Dollar (USD) invoice data and Sales Tax information when present. It preserves USD and the invoice's stated tax terminology through review and Excel export, without providing tax compliance or advice.

Question 13

What happens if invoice processing fails?

Accepted Answer

If processing fails, the document is marked as failed and the pages reserved for it are refunded to your balance. Each document can be attempted up to three times.

Question 14

How do page credits work?

Accepted Answer

Processing consumes one page credit per invoice page. Pages are reserved when processing starts and charged when it succeeds; if it fails they are refunded. New accounts start with 10 free pages, and paid plans include a monthly page allowance.

Question 15

Do purchased pages expire?

Accepted Answer

Plan allowances are monthly and reset at the start of each billing month with no rollover, including on annual plans. The 10 free pages on a new account are a one-off lifetime allowance.

Question 16

Do I need a credit card to try InvoiceHaven?

Accepted Answer

No. Creating an account gives you 10 free pages and does not require a credit card. You only enter payment details if you choose a paid plan later.

Question 17

Can I see how InvoiceHaven works before signing up?

Accepted Answer

Yes. The InvoiceHaven home page includes a sample invoice preview that steps through a fictional invoice, the extracted data and the exported spreadsheet, so you can see the output before creating an account.

Question 18

Can I process multiple invoices at once?

Accepted Answer

Yes. Select several PDF, JPG or PNG invoices in one upload. Each invoice is processed in turn and appears in the same review workspace, and you can export them together.

Question 19

What happens to my invoice files?

Accepted Answer

Uploaded invoices and their extracted data belong to your account and are only accessible to you. InvoiceHaven does not sell your invoice data or make it available to other customers.

Question 20

Can I delete my invoices and my account?

Accepted Answer

Yes. Documents and projects can be deleted from within the app, and account deletion is available in Settings.

Question 21

How accurate is the extraction?

Accepted Answer

Accuracy depends on the quality and layout of each invoice. That is why every invoice goes through a review screen with tax, total and duplicate checks, and why any value can be corrected before export.

Question 22

Does InvoiceHaven convert currencies?

Accepted Answer

No. NZD, AUD and USD values remain in the invoice's original currency throughout extraction, review and export. No exchange rate is applied.

Frequently asked questions

Questions and answers

Try InvoiceHaven

Related pages